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10 Dec 2018
By Sizzle921

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9 Replies 230 Views Created 10-12-2018
10 Dec 2018
By Sizzle921

Hello guys 

 

I have a PlayStation 4 and I did use to play online however I deactivated the online account and I've just now recently tried to log back in however the account I used my user ID was my email address yet as I no longer have that email address I cannot seem to use it. I need to see how I can log back in as I have digital downloaded games that's have a lock on them and cannot seem to unlock. Is there anyway I can unlock these games without using the account itself or try and get the account back. Any advice would help. Thank you. 

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gavsta72

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Activate as primary PS4 then restore licenses

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GraphiteGB

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With out the OLD PSN ID login those games will remain pad locked...

With out the Email and password you can not login to set console as primary console for that old account...

 

You will have to go through the PSN account recovery process with CS and Prove your the owner of the account...

 

If you can't access the email account you use to access PSN, first try contacting your email provider to regain access. If you still have trouble and need to contact us, please have a form of photographic ID ready to verify your identity, along with a new email address you'd like to use.

 

https://www.playstation.com/en-gb/get-help/#!/category/1486635_2071416255/forgotten%20email

 

They can change the Email address and then you can get the password reset...

 

They seam to have got a lot more strict with account recovery don't remember the photo ID being needed a while ago... you just had to state things like CC and DOB and stuff...

 

 

 

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Bye bye lithium forums.
EU forum is still to move away from lithium. just been delayed
No change till after Easter
https://community.eu.playstation.com/t5/PlayStation-Off-Topic/IMPORTANT-We-are-moving-our-forum-to-a-new-platform/m-p/26002595#M1639081

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GraphiteGB
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Ohhh  WOW    really..  that's a good move by Sony

 

 

All these people create Accounts with a false date are not going to be very Happy..

 

Photo ID...   at last...  Well done Sony...

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GraphiteGB

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Have no idea were that came from I know Germany had ID check verification docs for a long time.. but do think its new for the UK CS to do that now...

 

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Bye bye lithium forums.
EU forum is still to move away from lithium. just been delayed
No change till after Easter
https://community.eu.playstation.com/t5/PlayStation-Off-Topic/IMPORTANT-We-are-moving-our-forum-to-a-new-platform/m-p/26002595#M1639081

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I've heard that they have used that format of asking for Photo ID for a few people that have come here for help...  but was unaware that Sony are now doing it more often.. 

 

Perhaps Sony are waking up to the fact that most Kids are creating Accounts falsely..  about time...  

 

 

 

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Do they have a online chat I can speak to or have I got to ring them up thanks for replying back though 😊

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Telephone is the best way concerning Account problems.

 

Either Google the Support Number or obtain the number from the back of a Game Disc Case..

 

You could also try asking a question in the Help Section, it will eventually show a contact number.

 

 

 

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When you go to the link posted and type in Forgot email...

And you do so during normal working hours theres a chat via live text chat or a chat via phone options at the bottom... as its now out of work hours, the UK versions will be shut so won't show

 


Call us on 0203 538 2665   ( ????  any body know what rate 020 is charged at for UK numbers..)

We're here to help you. Opening Hours: Mon-Sat 10:30 - 19:00

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call...

 

 

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Bye bye lithium forums.
EU forum is still to move away from lithium. just been delayed
No change till after Easter
https://community.eu.playstation.com/t5/PlayStation-Off-Topic/IMPORTANT-We-are-moving-our-forum-to-a-new-platform/m-p/26002595#M1639081

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Okay I will give them a call when they open Many thanks 

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