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25 Apr 2018
By cabela20

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Error Code SU-42481-9

59 Replies 175,893 Views Created 25-04-2018
25 Apr 2018
By cabela20

My son keeps getting this error code when he tries to download the system software update. How do I fix it? Please help. 

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LABELS: System
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mont348

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Cancel any failed update notification message and delete them,then start the PS4 in safe mode.

https://www.playstation.com/en-gb/get-help/help-library/system---hardware/power---system-stability/s...

 

Select option 3 Update System Software then update over the internet.

 

 

What is Safe Mode?

Safe Mode allows you to start your PS4 system with only the most basic functions active. The Safe Mode options are designed to help you solve issues with your PS4 system so that it can function normally.

Some Safe Mode options will result in the loss of data. Always attempt to back up data from your PS4 system to an external hard drive, USB storage device or Online Storage before selecting an option from the Safe Mode menu. Safe Mode is designed to fix issues with PS4 firmware and should only be used when recommended by a PlayStation support article or Sony support staff member.

How do I start the PS4 in Safe Mode?

  1. Turn off the PS4 system by pressing the power button on the front panel. The power indicator will blink for a few moments before turning off.
  2. Once the PS4 system is off, press and hold the power button again. Release it after you hear the second beep: one beep will sound when you first press, and another seven seconds later.
  3. Connect the DUALSHOCK 4 with the USB cable and press the PS button on the controller.

What are the Safe Mode Options?

The following options are available in Safe Mode:

Select an option below to find out what each function does, and how it can be useful.

  • 1

    Restart System

     
  • 2

    Change Resolution

     
  • 3

    Update System Software

     
  • 4

    Restore Default Settings

     
  • 5

    Rebuild Database

     

The following two options will permanently delete all data and settings from your PS4 system. Please make sure to back up any data to a USB storage device or Online Storage.

  • 6

    Initialize PS4 

     
  • 7

    Initialize PS4 (Reinstall System Software)

     

The final option will only appear on PS4 Pro systems. HDCP Mode is not available on standard PS4 systems.

  • 8

    Set HDCP Mode 

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Error Code SU-42481-9


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mont348

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Cancel any failed update notification message and delete them,then start the PS4 in safe mode.

https://www.playstation.com/en-gb/get-help/help-library/system---hardware/power---system-stability/s...

 

Select option 3 Update System Software then update over the internet.

 

 

What is Safe Mode?

Safe Mode allows you to start your PS4 system with only the most basic functions active. The Safe Mode options are designed to help you solve issues with your PS4 system so that it can function normally.

Some Safe Mode options will result in the loss of data. Always attempt to back up data from your PS4 system to an external hard drive, USB storage device or Online Storage before selecting an option from the Safe Mode menu. Safe Mode is designed to fix issues with PS4 firmware and should only be used when recommended by a PlayStation support article or Sony support staff member.

How do I start the PS4 in Safe Mode?

  1. Turn off the PS4 system by pressing the power button on the front panel. The power indicator will blink for a few moments before turning off.
  2. Once the PS4 system is off, press and hold the power button again. Release it after you hear the second beep: one beep will sound when you first press, and another seven seconds later.
  3. Connect the DUALSHOCK 4 with the USB cable and press the PS button on the controller.

What are the Safe Mode Options?

The following options are available in Safe Mode:

Select an option below to find out what each function does, and how it can be useful.

  • 1

    Restart System

     
  • 2

    Change Resolution

     
  • 3

    Update System Software

     
  • 4

    Restore Default Settings

     
  • 5

    Rebuild Database

     

The following two options will permanently delete all data and settings from your PS4 system. Please make sure to back up any data to a USB storage device or Online Storage.

  • 6

    Initialize PS4 

     
  • 7

    Initialize PS4 (Reinstall System Software)

     

The final option will only appear on PS4 Pro systems. HDCP Mode is not available on standard PS4 systems.

  • 8

    Set HDCP Mode 

Error Code SU-42481-9

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Shijima

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Safe mode worked for me. Many thanks! 

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DeadPool0090

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I found a backup, instead of basically ducking up your ps4 and starting over, go to the safe mode, but restart the ps4, then go to your profile, click your username, and uldate

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skillfulmonkey8

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Why wont the safe mode screen option appear? I held down power and waited for beeps...1st beep but not the 2nd...system immediately restarted. Such a pain.

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Is the system completely off with no lights?

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allenBell1973

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Actually all I had to do to fix this just turn off ps4 completely all the way off wait a few seconds and turn it back on and problem was solved

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CRUNK_THE_CLOWN

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I think I’m switching to either Xbox or pc becuz I’d this 

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This worked for me, though from other comments it may be unnecessary. 

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Jersh1127

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This worked for me. Though I didn't have to delete anything in advance. All I did was use the remote to completely shut off the system. Then I held the button down like it said until I heard the second beep then let go. After that, it brought up safe mode and I selected install software update and it did it just fine. Thanks for the help.

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draconciel_3

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Thank u. U rock it totally worked u rule man 10/10

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Barkley1000152

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I just fully turned off my ps4 like I went to the power and selected turn off ps4 and it downloaded again and worked

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Thank you for the information @mont348 had that same thing happen to me and it fixed it.

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cthoskins29

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Once I get to safe mode I push the PS to get to the options it won’t do anything. What am I doing wrong?????

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I got the SU-42481-9 error message when I tried to update the system software to version 6.03. I just restarted my PS4 and was able to download the update without any issue. I would recommend restarting your PS4 prior to backing up and starting in safe mode. 

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Doesn't work

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Sprat2004Jack

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Restart the ps4 system to use the update

 

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dude, thank you so much I think this worked. you're a legend.

 

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M-Perez23

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This just happened to me, I power it off gave it a few seconds and its now downloading the update with not issues. Just power off and turn it back on. No need to run safe mode.

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How do you delete an update this makes no sense 

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