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Over the last couple of months I've started to get a grey screen when opening up games/apps. I'm unable to use the home button on the controller or anything else to close the game/app or even get back to the home screen. The only thing I've found so far that gets me out of the situation is by turning the power off completely via the front of the console.
I have a PS4 Pro and it's less than a year old. The problem is happening more and more frequently and I can't find anything that matches this problem in the support section. I'm trying to find a fix for it on here before trying to give them a call. I really want to try every avenue before my warranty runs out.
Sorry, I didn't get an email. I've obviously tried the PS button on the controller but that does nothing. Other than that there's no other function I can try when it happens
This has now happened to my PS4 Pro twice. The first time it happened the system got corrupted, lost all of my kids local saves. They were pretty upset. The second time I powered off and back on and it seemed to boot up just fine.
Did you ever figure this issue out? I'm having the same thing happening and haven't found much helpful info on the matter. Wondering if you have or had psvr by chance. We do and I'm thinking it may have something to do with the main unit of that causing the trouble. Idk
I don't have vr but still happening to me@bazookajordan
My brand new PS4 Pro is doing this. As well as random black screens. It's only 4 days old.
Any ideas besides returning it.
Did you resolve this? Sounds like we might have the same batch!@Wolfrider56
Same problem here. Two grey screens with no way to recover apart from a restart. Also a new PS4 pro which is a bit of a worry .Will post back here if it keeps happening
I returned my Pro and was given a new one. The only thing is now is random black screen. It lasts approx 3 to 5 seconds. Not good when your in the middle of a race or gun fight. Will be contacting Sony to see if there is a solution.
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