Reply
Want to join in?

Sign in to continue

  • 47

    New messages in the last hour

  • Get a response within minutes

  • 92%

    92% percent of messages responded to

Accepted Solution

View Original

Problem Solved

View Original Post
09 Mar 2017
By mont348

mont348

  • MVP
  • Offline
100%
16 Rank
Progress

[Infomation] PS4 External HDD Support.

[ Edited ]
242 Replies 95,841 Views edited 10-03-2017
09 Mar 2017
By mont348

PS4: External HDD Support

If your PS4 doesn’t have enough HDD space to install a game, you can use an Extended Storage Device to add more storage.

 
 

You can download games and add-ons from PlayStation℠Store directly to the extended storage and move games from your PlayStation®4 system’s storage to your HDD.

 

What you need to get started

When you format a storage device for use as extended storage, you can use it to install your applications. You can also move applications from PS4™ system storage to extended storage.

  1. PS4™ System
  • The PS4™ system must have system software version 4.50 or later.
  1. External Hard Disk Drive*
  • USB 3.0 or later
  • 250 GB minimum, 8 TB maximum capacity

*Proper operation is not guaranteed for all external hard disc drive models.

What you can store on the formatted extended storage device

  • You can only install applications and add-ons on extended storage.
  • You can download add-ons to extended storage, even if the related application is installed in system storage.
  • Updates are downloaded to where their corresponding applications are installed.
  • You cannot save application saved data, themes or screenshot/video clips to extended storage.

Where to find applications on the extended storage device

  • Applications installed on extended storage appear in the content area as normal.
  • Applications installed on extended storage do not disappear from the content area when you disconnect the extended storage device.
  • An error message will appear if you start an application installed on extended storage when the extended storage device is disconnected.
 

Important Connection Information

  • You can only use one device for extended storage at a time. Even if you have connected two devices that are formatted for use as extended storage, only one can be active as extended storage.
  • You can connect a second HDD for use with Media player, but you can’t connect two HDDs for Games, apps and add-ons.
  • Connection via a USB hub is not supported. You’ll need to connect the extended storage device directly to your PS4™ system.
  • Make sure you do not disconnect during the shutdown process or when putting the PS4™ into rest mode.

How to format the HDD as extended storage

  1. Go to [Settings] > [Devices] > [USB Storage Devices].
  2. Select the USB storage device to format and choose [Format as Extended Storage].
 

How to change the Application Install Location

To change the install location of your applications, you need to choose where you would like to save them. You cannot change the application install location during a download.

  1. Select [Settings] > [Storage], and then press the OPTIONS button.
  2. Select [Application Install Location] > [Extended Storage].
 
  1. Applications will now be set to install on extended storage.

How to Move Applications

You can move saved applications between the PS4™ system storage and extended storage.

Reminders: If an application is found both in system storage and on extended storage, you’ll need to delete it from either system storage or extended storage to use the extended storage device. You can install add-ons on extended storage, even if the related application is installed in system storage.

  1. Select [Settings] > [Storage].
  2. Select the storage where the application you want to move is located, and then select [Applications].
  3. Press the OPTIONS button and select [Move to Extended Storage] -or- [Move to System Storage]. 
  4. Add ticks to the applications you wish to move and select [Move].
 
 

How to Disconnect Extended Storage

When you want to disconnect an extended storage device while your PS4™ system is on, use one of the following methods to ensure the safe removal of the device.

Reminder: If you disconnect the extended storage device without using the steps below, when you reconnect the storage device it may cause corruption or loss of data.

  1. Select [Sound/Devices] > [Stop Using Extended Storage] on the quick menu.
 
  1. Select the extended storage device to disconnect in [Settings] > [Devices] > [USB Storage Devices], and then select [Stop Using This Extended Storage].
 

 

Having Problems?

I experience Wi-Fi and/or Bluetooth connection issues when the External Storage device is connected to my PS4™.

We recommend placing the extended storage device further away from the PS4 if you experience connection issues.

I see an error “The data transfer speed of this device might not be fast enough to use it as extended storage. Are you sure you want to format this device?”

If you receive this error, we recommend using a different extended storage device.

I see an error “The following applications are available both in extended storage and system storage. To use the extended storage, you will need to delete one of the applications.”

If the same game is installed on both extended storage and system storage, one of them needs to be removed in order to use the HDD.

I get a message saying my extended storage needs to be repaired? 

This may happen if the device was removed incorrectly. When disconnecting extended storage make sure you use the proper methods.

 

Error codes

 

 

  • CE-41901-5: 
    Use a USB External Storage Device that fulfils the following requirements:
    - 250 GB minimum, 8 TB maximum capacity

  • CE-41902-6:
    Use a USB External Storage Device that fulfils the following requirements:
    - USB 3.0 or later
    - If your HDD is definitely USB 3.0, connecting it too slowly might cause this error message. Connect the USB External Device quickly and firmly, but carefully.

  • CE-41899-1:
    Connect the USB External Storage Device directly to the PS4.

  • CE-30002-5:
    Try to format the HDD again.
  • CE-30022-7:
    1. Format the HDD again.
    2. If the error persists, restart PS$ and then try formatting.

  • CE-30006-9:
    Reconnect the HDD and repair file system following instructions.
    1. Format the HDD again.
    2. If the error persists, you may need to use a different HDD.
Reply
View our house rules for posts
Post Reply Update Reply Cancel

Accepted Solution

View Original

Problem Solved

View Original Post
MVP
16
/16

Oran_Gina

  • MVP
  • Offline
100%
16 Rank
Progress
Oran_Gina
Accepted Solution

Very glad I checked before posting.

 

Reply
0 Kudos

[Infomation] PS4 External HDD Support.





Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

Sturae

  • Offline
34%
02 Rank
Progress
Sturae
Accepted Solution

If I already have files on my external hdd and then I plug it into my ps4 will I lose them by formatting as extended storage?

thanks

Reply
0 Kudos

[Infomation] PS4 External HDD Support.

Accepted Solution

View Original

Problem Solved

View Original Post
MVP
16
/16

Oran_Gina

  • MVP
  • Offline
100%
16 Rank
Progress
Oran_Gina
Sturae
Accepted Solution

Yes. 

[Infomation] PS4 External HDD Support.





Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

Sturae

  • Offline
34%
02 Rank
Progress
Sturae
Oran_Gina
Accepted Solution

Could I move them to my computer and then move them back after I have formatted through PS4?

or will they no longer work on my pc after formatting to suit ps4?

Reply
0 Kudos

[Infomation] PS4 External HDD Support.

Accepted Solution

View Original

Problem Solved

View Original Post
MVP
16
/16

Oran_Gina

  • MVP
  • Offline
100%
16 Rank
Progress
Oran_Gina
Sturae
Accepted Solution

The whole drive is formatted solely for PS4 use.  Your PC will not recognise the drive or be able to use it,  other than to format it again. 

[Infomation] PS4 External HDD Support.





Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

teh__pwnerer

  • Offline
26%
02 Rank
Progress
teh__pwnerer
Accepted Solution

Any idea why my 
Transcend HDD StoreJet 2.5" 1TB USB3 is unsupported?

Reply
0 Kudos

[Infomation] PS4 External HDD Support.

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

Sturae

  • Offline
34%
02 Rank
Progress
Sturae
teh__pwnerer
Accepted Solution

Will it not even let you format? Mine says it's unsupported but does recognise it and is asking me to format

Reply
0 Kudos

[Infomation] PS4 External HDD Support.

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

teh__pwnerer

  • Offline
26%
02 Rank
Progress
teh__pwnerer
Sturae
Accepted Solution

Won't let me format

Reply
0 Kudos

[Infomation] PS4 External HDD Support.

Accepted Solution

View Original

Problem Solved

View Original Post
MVP
16
/16

Oran_Gina

  • MVP
  • Offline
100%
16 Rank
Progress
Oran_Gina
teh__pwnerer
Accepted Solution

It ships with Tanscend's data management software. Try formatting the whole drive to exFAT on a PC first.

Reply
0 Kudos

[Infomation] PS4 External HDD Support.





Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

THA_3rd_GUY

  • Offline
56%
02 Rank
Progress
THA_3rd_GUY
Accepted Solution

For CE-41899-1, what does it mean "Directly connected to the PS4"? I bought a Seagate 3.0 External Hard Drive, 4TB, Backup+ Hub BK, formatted it to exFAT, plugged it into the PS4's USB Slot, and I'm getting this message.

Reply
0 Kudos

[Infomation] PS4 External HDD Support.

Accepted Solution

View Original

Problem Solved

View Original Post
MVP
16
/16

Oran_Gina

  • MVP
  • Offline
100%
16 Rank
Progress
Oran_Gina
THA_3rd_GUY
Accepted Solution

It's the hub unfortunately.  It's not supported. 

[Infomation] PS4 External HDD Support.





Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

THA_3rd_GUY

  • Offline
56%
02 Rank
Progress
THA_3rd_GUY
Oran_Gina
Accepted Solution

What kind of External Hard Drive would you recommend using? Or is there a way to make it so my PS4 can read it?

[Infomation] PS4 External HDD Support.

[ Edited ]

Accepted Solution

View Original

Problem Solved

View Original Post
MVP
16
/16

Oran_Gina

  • MVP
  • Offline
100%
16 Rank
Progress
Oran_Gina
THA_3rd_GUY
Accepted Solution

Taking the hard drive out of the enclosure and putting in one that connects directly should work.

It would be easier to take it back and just swap it for the non-hub version if you can though to be honest.

 I'm just using a Seagate expansions portable 2TB (2.5" hdd) currently with no issues.

 

 

 

Reply
0 Kudos

[Infomation] PS4 External HDD Support.





Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

Chrisballs666

  • Offline
50%
02 Rank
Progress
Chrisballs666
Accepted Solution

Mine's not formatting the external USB HDD?? It recognises it's there because it brings up all the info:

Western Digital Elements
exFAT

Capacity 1.01 TB
Used Space 1.32 MB

But when I press 'Format as Extended Storage' it says it can't format it (error code CE-41902-6), despite the fact that it IS:


USB 3.0
1 TB
and directly connected to the PS4 (port 1, but have tried both ports)

Little help please!

Cheers.

Reply
0 Kudos

[Infomation] PS4 External HDD Support.

Accepted Solution

View Original

Problem Solved

View Original Post
MVP
16
/16

mont348

  • MVP
  • Offline
100%
16 Rank
Progress
mont348
Chrisballs666
Accepted Solution

Someone mentioned earlier some of these portable HDD's come with firmware or partitions installed,you may need to format first on a PC before the PS4 can format it for external storage purposes.

 

There is an option hidden by pressing the option button to format the HDD to exFat.

PS_Messages_20170309_123846-1.jpg

 

Whether this option could prep the HDD for you to enable the PS4 to perform it's own proprietary format afterwards I don't know.

[Infomation] PS4 External HDD Support.

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

Chrisballs666

  • Offline
50%
02 Rank
Progress
Chrisballs666
mont348
Accepted Solution

Thanks I just got it working, but not this way. Let me explain...

I ejected and plugged it into my Mac, formatted as MS DOS FAT on the Mac again (as I'd done this already), plugged it back into the PS4, booted up, then formatted as exFAT via the secret options button which worked fine as per usual, and then I tried formatting it as an External HDD again.... aaaaand the same error messages occurred.
THEN in a fit of rage I unplugged the HDD, plugged it straight back in, the 'Discover' notification appeared in the top left of the screen, so I went to notifications, followed the 'Discover' link to take me back to the Devices/USB Storage Devices page (where I already was), but for some reason jumping through the hoops and doing it this way worked like a charm, and it is now installed as an External HDD.

Very bizarre.

I'm not sure if this is just a fluke, but worth trying if like me all else had failed.

Thanks for the support!

Chris

[Infomation] PS4 External HDD Support.

Accepted Solution

View Original

Problem Solved

View Original Post
MVP
16
/16

mont348

  • MVP
  • Offline
100%
16 Rank
Progress
mont348
Chrisballs666
Accepted Solution

Glad you got it sorted don't over spend in the double discount sale filling the newly acquired extra storage space.

[Infomation] PS4 External HDD Support.

Accepted Solution

View Original

Problem Solved

View Original Post
MVP
09
/16

hgwells

  • MVP
  • Offline
93%
09 Rank
Progress
hgwells
Chrisballs666
Accepted Solution

That's just the poor design of the ps4's USB ports. It's always worth reconnecting a USB device, in case it wasn't plugged in far enough.

[Infomation] PS4 External HDD Support.

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

subhash23

  • Offline
29%
02 Rank
Progress
subhash23
Chrisballs666
Accepted Solution

This worked for me too!! None of the solution worked but formatting from discovery option worked. I just thought I bought an unsupported hard drive! Thanks man! 

Reply
0 Kudos

[Infomation] PS4 External HDD Support.

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

Razorros

  • Offline
26%
02 Rank
Progress
Razorros
Chrisballs666
Accepted Solution

Just wondering did you ever fix this? I'm currently experiencing the exact same problem and I have no idea what to do 

Reply
0 Kudos

[Infomation] PS4 External HDD Support.

View our house rules for posts
Post Reply Update Reply Cancel