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LAN cable not connected, or fails to get IP address (SOLVED!!!!!)

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26 Replies 110,296 Views edited 20-04-2016
19 Apr 2016
By My-Mojito

Hi all, until a few days ago i had my ps4 hard wired and it was working perfectly. now, i cant connect to the internet at all via a LAN cable as I get the error "LAN cable not connected" or it fails to get an IP address.

 

I have scoured the internet and cannot find a solution at all. the ethernet cable is brand new and works on other machines like my laptop. my internet is on, and the ps4 can connect through wifi. why cant I connect through a LAN cable anymore? its driving me mad.

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Hi @My-Mojito

Are you still getting this issue?

I had this issue on my PS3 and did everything you did to a T.

But I ended up fixing it myself. I went through all my ethernet cables and even bought a CAT7 cable of all things and still got the message/ip failed.

I started looking for physical damage - I looked at all my ports on my router and they were all perfectly fine.

I then checked my PS3's ethernet port and noticed one of the pins slightly out of proportion.
I used a sewing needle to push the pin back down and cleaned it out for good measure.

Since then I've never had that issue. This was recent too, both my PS4 and PS3 are hard wired.
Since my PS4 was fine on any port and my PS3 wasn't this idea sprung to mind.

So all in all look for any physical abnormalities this may solve your problem with your PS4.

As I know wireless isn't ideal for gaming.

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Have you tried rebooting your router by switching it off for a few minutes?

 

I used to occasionally get this error on the PS3 when I was with Orange broadband using their supplied Livebox router,after a a reboot I was back online.

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yeah, ive done all of that.

 

restarted the router and ps4 etc, still not working but can connect via wifi fine.

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Although the cable is new have you tried a different cable or swapped the ends around.

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yes, ive also tested that cable on 2 different laptops, and another ps4. the cable is working perfectly fine. apparently a lot of people have this issue but i cant find a solution.

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Is there anyway via your routers settings to forget your PS4's wireless connection or any other PS4 connection history basically deleting the device from the router?

 

Another thing to try would be to rebuild the database on the PS4 via the safe mode menu.

https://www.playstation.com/en-gb/get-help/help-library/system---hardware/power---system-stability/s...

 

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i wouldnt know where to start in order to delete the wirelsess conection in my routers settings. 

 

does rebuilding the database delete anything on my ps4?

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As a rule a database rebuild will not delete anything unless there is data that cannot be repaired,to be on the safe side make sure your important save data is backed up to the PS+ cloud storage or USB storage.

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i just did a database rebuild, and reset the router to factory settings. i can still connect via wifi, but not with a LAN cable.

 

it was working only a few days ago. i dont understand why its not working now.

 

if i go to set up internet connection>use a lan cable>easy>set everything to automatic and test it, it fails to get an ip address.

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It might be worth trying to do a manual connection setup rather than automatic.

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yup, tried that too. although im not sure if i put in the right things. is there a guide that i can follow to make sure im putting in the right ip address etc?

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Easy method would be to write down your PS4 connection status from the wireless connection setup,enter these settings in manually but probably change the last set of digits of the IP address.

 

For example if the IP address was 192.168.0.2 change it to 192.168.0.50,highly unlikely you will have 50 devices on your home network so in theory changing the last digits to 50 should be adequate.

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yeah i did that. just tried it again and its spamming lan cable not connected over and over, non stop

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and now its just spamming "A LAN cable is not connected" over and over again

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Hi @My-Mojito

Are you still getting this issue?

I had this issue on my PS3 and did everything you did to a T.

But I ended up fixing it myself. I went through all my ethernet cables and even bought a CAT7 cable of all things and still got the message/ip failed.

I started looking for physical damage - I looked at all my ports on my router and they were all perfectly fine.

I then checked my PS3's ethernet port and noticed one of the pins slightly out of proportion.
I used a sewing needle to push the pin back down and cleaned it out for good measure.

Since then I've never had that issue. This was recent too, both my PS4 and PS3 are hard wired.
Since my PS4 was fine on any port and my PS3 wasn't this idea sprung to mind.

So all in all look for any physical abnormalities this may solve your problem with your PS4.

As I know wireless isn't ideal for gaming.

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oh my god... i checked the ports at least 10 times and couldnt see anything wrong, but out of desperation i double checked after reading your post.

 

thank you. a million times.

 

the ethernet cable doesnt sit snug in the ps4's port. it pulls out about 1mm (if that) which is probably why it kept spamming the error message "no lan cable". it must have been making a partial connection.

 

i guess when things heat up, the connection becomes looser. ive basically had to glue a very thin piece of plastic to the business end of the ethernet cable so that it fits snug in the port with no movement. 

 

Ive had no problems since. thank god! :)

 

Anyone who reads this in the future double check all your ports, even though you have probably done so a million times!

 

thanks again :)

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Okay I know that a lot of the possible solutions are relevant but I don't think this worked for me, it never happened when I had my old lan cable that I had in the living room. But since I wanted to play in my room we got a new lan cable I tested it in the living room and it disconnected. Once or twice I switched back and it was fine. But once I moved it into my room it keeps happening, the WiFi is useless in my room because it will drop to like 1mb speeds randomly. I tried moving the lan cable on the PS4 end and nothing then the second I touched the router end it popped up the message is it possible that that end of the lan cable is damaged, and is there any way I can be certain because cables that long are not cheap. Also if I end up having to get a new lan cable do you have any suggestions, because I basically call the current one the blue cord because I don't actually know what it is.

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I'd suggest either a CAT 5e or CAT 6 cable. They're cheap even at decent lengths nowadays. 

 

Does your blue cable not have any printed information on it? For example saying its a CAT 5E variant.

 

Other than that inspect your PS4 ethernet port, router ethernet ports and ethernet cable for any damage/abnormalities. And clean them all up for good measure for dust as it can affect electronics.

 

Check for looseness too.

 

My original post is just what worked for me, I'm not an expert whatsoever. I hope you find a solution as it is annoying. 

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i wanna give you a hug rn thx so much

 

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@My-Mojito
Brilliant to hear that looking at the physical side of this particular issue had helped!

I'm happy your patience fell through, check, check and check some more lol. That was good little fix I'd have done the same.


I have heard some ethernet ports on PS4's can and have reported to not hold an ethernet cable snug.
And perhaps the heat is a factor too on top of that - Expanded plastic?

And you're very welcome, glad to have an issue sorted out for a fellow gamer.

I echo your comment:
'...double check all your ports, even though you have probably done so a million times!'



Take care,
Now go and have fun fella! :)

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@My-Mojito, if you're satisfied with the answer please mark it as 'accepted solution' through the options. Cheers. 

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