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19 Apr 2016
By My-Mojito

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LAN cable not connected, or fails to get IP address (SOLVED!!!!!)

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26 Replies 110,408 Views edited 20-04-2016
19 Apr 2016
By My-Mojito

Hi all, until a few days ago i had my ps4 hard wired and it was working perfectly. now, i cant connect to the internet at all via a LAN cable as I get the error "LAN cable not connected" or it fails to get an IP address.

 

I have scoured the internet and cannot find a solution at all. the ethernet cable is brand new and works on other machines like my laptop. my internet is on, and the ps4 can connect through wifi. why cant I connect through a LAN cable anymore? its driving me mad.

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mark_g33

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Hi @My-Mojito

Are you still getting this issue?

I had this issue on my PS3 and did everything you did to a T.

But I ended up fixing it myself. I went through all my ethernet cables and even bought a CAT7 cable of all things and still got the message/ip failed.

I started looking for physical damage - I looked at all my ports on my router and they were all perfectly fine.

I then checked my PS3's ethernet port and noticed one of the pins slightly out of proportion.
I used a sewing needle to push the pin back down and cleaned it out for good measure.

Since then I've never had that issue. This was recent too, both my PS4 and PS3 are hard wired.
Since my PS4 was fine on any port and my PS3 wasn't this idea sprung to mind.

So all in all look for any physical abnormalities this may solve your problem with your PS4.

As I know wireless isn't ideal for gaming.

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Re: LAN cable not connected, or fails to get IP address

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hgwells

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Done that for him :)

LAN cable not connected, or fails to get IP address (SOLVED!!!!!)

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DEFYUJHNBV

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Hello  I really need help my ps4 will not accept the lan cable no matter what I do I even bought a new lan cable cat 5 but still says lan cable not connected it 

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Destiny0090

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Your one of the smartest guys ik 

 

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marcoa2008

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So how do ya know if you are on wifi or lan connection? Since I hardwired it seems a lot better but there's the question of how do I know if im actually using cable or wifi is there something to show this in settings?

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RealCharbacca

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Hey, @mark_g33 ! I tried what you said but it comes up with a screen saying Automatic Manual and PPPoE? My brother told me the setting to put but when I do “test internet connection” it says “failed to obtain IP address” what should I do?

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Berksimsek7

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Guys we solved it!

We tried everything with this situation for two weeks. Problem solution is like that. On your ps4 there is a one LAN port located on back side. In that port there is two steel pins (color grey) left and right side of the port. Use thin stick and pull out little bit. But do not pull out more. Than pull in your cable in port (sound click) after that trun on your ps4 and dont touch your cable. Leave it like that. Now it works properly. It dosent disconneted for long time. So this iste solution guyss:)

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