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13 Dec 2018
By dunk1990202

dunk1990202

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My PS4 won't go into sleep mode.

1 Reply 308 Views Created 13-12-2018
13 Dec 2018
By dunk1990202

My PS4 had a software update I went to update it and a error screen popped up with code SU-30746-0 it don't matter if I hold the power button, unplug the system, or even if i try to put it in safe mode (doesn't work).  when I turn it back on it always shows the same error code. Please help Thank you in advance.

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It should boot into safe mode, not sure why you're having problems there.

 

The steps to enter safe mode are included in the following article

 

https://www.playstation.com/en-gb/get-help/help-library/error-codes/su-30746-0/

 

Could not find file required for system software update.

 

Please follow the steps below to update the PS4 system software using Safe Mode.

  1. Turn off your PS4 system.
  2. Once all lights on your PS4 are off, hold down the power button until you hear 2 beeps; one immediately and one after 7 seconds. Your PS4 will now boot in Safe Mode.
  3. Connect your DS4 controller using a USB cable and press the PS button.
  4. Select option 3: "Update System Software" and then "Update using Internet".

If the error persists, please visit the PS4 System Software page for more ways to update.

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My PS4 won't go into sleep mode.





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