Reply
Want to join in?

Sign in to continue

  • 28

    New messages in the last hour

  • Get a response within minutes

  • 92%

    92% percent of messages responded to

Accepted Solution

View Original

Problem Solved

View Original Post
14 Feb 2018
By maraquepasa

maraquepasa

  • Offline
84%
01 Rank
Progress

PSN error code NP-40831-6

49 Replies 60,777 Views Created 14-02-2018
14 Feb 2018
By maraquepasa

I need help does anyone know how to fix error code NP-40831-6 because i haven't been able to play online for the past three days and i've tried and reset my router and PS4 and im still getting the error code to pop up but it works fine if i use my hotspot but when i hook up the internet it boots me offline again

Reply
LABELS: Online-PSN
View our house rules for posts
Post Reply Update Reply Cancel

Accepted Solution

View Original

Problem Solved

View Original Post
MVP
09
/16

hgwells

  • MVP
  • Offline
92%
09 Rank
Progress
hgwells
Accepted Solution

Talk to your isp.

Reply
0 Kudos

PSN error code NP-40831-6

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

Cars0nn6

  • Offline
45%
02 Rank
Progress
Cars0nn6
Accepted Solution

Struggling with the same problem and error code. Did you ever find a solution? 

Reply
0 Kudos

PSN error code NP-40831-6

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

zExoTiiCJaYY-

  • Offline
44%
02 Rank
Progress
zExoTiiCJaYY-
Accepted Solution

Im having the same problem. Did you ever fix it?

Re: PSN error code NP-40831-6

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

kenez_03

  • Offline
21%
02 Rank
Progress
kenez_03
Accepted Solution

Have you tried deleting the user and logging back in? 

 

Lets us know if this worked?

Reply
0 Kudos

PSN error code NP-40831-6

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

smoley_hokes

  • Offline
41%
02 Rank
Progress
smoley_hokes
Accepted Solution

I had the same problem and it drove me crazy for like 3 days.  Coming from someone who enjoys gaming on a daily basis lol it wouldn’t let me log into psn, or anything. I finally fixed the problem this morning.  I typed in some codes to get into my isp router and just rebooted the system.  You can probably do it on your router, after I did that.  I was finally able to log into PlayStation on my phone and ps4.  Now I have to wait a couple days for my games to re download lol atleast I didn’t smash my console.  Atleast I can watch movies now lol hope your problem is resolved soon.  Remember try rebooting your router. Worked for me

PSN error code NP-40831-6

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

zExoTiiCJaYY-

  • Offline
44%
02 Rank
Progress
zExoTiiCJaYY-
Accepted Solution

Im having the same problem and i cant figure ut out. What codes are you referring to? I need help

Reply
0 Kudos

Re: PSN error code NP-40831-6

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

XxLeatherneckX

  • Offline
25%
02 Rank
Progress
XxLeatherneckX
smoley_hokes
Accepted Solution

How did you do that?

 

Reply
0 Kudos

PSN error code NP-40831-6

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

PolygraphFiv3

  • Offline
23%
02 Rank
Progress
PolygraphFiv3
smoley_hokes
Accepted Solution

Can you explain what you did to solve it a little more? 

Reply
0 Kudos

PSN error code NP-40831-6

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

etheprince

  • Offline
27%
02 Rank
Progress
etheprince
Accepted Solution

Same need help

Reply
0 Kudos

PSN error code NP-40831-6

Accepted Solution

View Original

Problem Solved

View Original Post
MVP
16
/16

Oran_Gina

  • MVP
  • Offline
100%
16 Rank
Progress
Oran_Gina
Accepted Solution

Try the above suggestions?

Reply
0 Kudos

PSN error code NP-40831-6





Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

ZodiacInfused

  • Offline
21%
02 Rank
Progress
ZodiacInfused
Accepted Solution

Check the PlayStation Network status if that all turns out to be fine the problems with your router. Disconnect the power source for 30 seconds and reconnect it, let everything reboot and try logging in again.

Reply
0 Kudos

PSN error code NP-40831-6

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

ChaosGoldfish

  • Offline
24%
02 Rank
Progress
ChaosGoldfish
Accepted Solution

I don’t understand the whole resetting the router portion. Along with its complexity I found a simpler solution.

 

1. Backup all data onto a usb device

2. Initialize PS4

3. Reinstall information 

 

This can all be done through the settings and will take some time but is easy to find. Hope this helps!

Reply
0 Kudos

PSN error code NP-40831-6

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

juicedsixfo

  • Offline
44%
02 Rank
Progress
juicedsixfo
Accepted Solution

I had this same error, NP-40831-6 and also NP-40833-8. I could not access PSN through any device on my internet: laptop, app, or console. Internet worked fine for everything else, but would fail to sign in to PSN through my WiFi. I spent three days going back and forth with Sony and my ISP; I tried rebooting, opening ports, changing my DNS addresses, new IP addresses, everything. Nothing worked.

 

Ultimately, my ISP suggested I buy a new modem router (I use a combo, and also using DSL) – and that fixed it. The only answer they gave me was maybe the modem was crapping out, and apparently it was. I wish there was a more technical answer. If you go out to buy a new modem router, check on the return policy, just in case.

PSN error code NP-40831-6

[ Edited ]

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

ZymeLogic

  • Offline
21%
02 Rank
Progress
ZymeLogic
Accepted Solution

My psn ran out i bought a year reedemed the code but it wont lets me sign in to psn it'll have me signed and see my freinds but ten seconds later it says i need to sign and i cant play online games but i can play on my xbox one with no problem i tried my wifi and hotspot neither worked for my ps4/psn

Reply
0 Kudos

PSN error code NP-40831-6

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

MuleGear21

  • Offline
22%
02 Rank
Progress
MuleGear21
Accepted Solution

What everyone here failed to specify is that they use a hotspot for connection, my guess of provider is T-Mobile, what you need to do is to go to your router settings and install the update to it. Everything will then work just fine. 

 

Also so it is worth noting that I am a Coal Miner from West Virginia that isn’t college educated and it took me all of about 7 minutes to solve this issue.

Reply
0 Kudos

PSN error code NP-40831-6

[ Edited ]

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

texasboyx1204

  • Offline
24%
02 Rank
Progress
texasboyx1204
MuleGear21
Accepted Solution

I tried everything bro nun didn’t work I was playing yesterday and when I got on in morning it wasn’t working 

Reply
0 Kudos

PSN error code NP-40831-6

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

ssghahraman

  • Offline
24%
02 Rank
Progress
ssghahraman
Accepted Solution

I have problem with this code 

 

NP-40831-6

What should I do?

Reply
0 Kudos

PSN error code NP-40831-6

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

Noxvi77

  • Offline
47%
02 Rank
Progress
Noxvi77
Accepted Solution

I just fixed this error, just restart your router and it should be all fine it worked for me atleast

Reply
0 Kudos

PSN error code NP-40831-6

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

Ravelino1988

  • Offline
22%
02 Rank
Progress
Ravelino1988
Accepted Solution

This is a router issue. If  you run off wifi you will see that you can't even log onto the pan website despite your internet being functional. 

Reply
0 Kudos

PSN error code NP-40831-6

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

Arshcorleon

  • Offline
23%
02 Rank
Progress
Arshcorleon
Accepted Solution

Hello guys i got the solution i tried it and its work without change anythings in your ps4 network setting just turn off you ps4 ... reset your modem by click in the reset boutto  on the back modem device ... now you should find uour firt modem password its in the back of your modem change it if you want then turn on your ps4 and set your settings like you turn on you ps4 for the first time with the new wifi password then congadulation when the status of your ps4 its succed ...thank me bu subscribe in my youtu e channel named :arsh fait des videos

Reply
0 Kudos

PSN error code NP-40831-6

View our house rules for posts
Post Reply Update Reply Cancel