We can fix your issue or arrange a replacement for your PS4 with our PlayStation online service tool. Give it a go!
New messages in the last hour
Get a response within minutes
92% percent of messages responded to
FIX & REPLACE
We can fix your issue or arrange a replacement for your DS4, PS4, PS3, Aim Controller and PS VR with our PlayStation online service tool. Give it a go!
FIX & CONNECT
Visit our Fix & Connect online tool if you require help with connectivity issues on your PS4 system.
TRACK & TRACE
Track the return of your PlayStation product using our online Track & Trace tool!
ive just connected kids ps4 only used handful of times no image ,checked all cabling and ports.
downloaded firmware onto usb but cant select as i cant see screen ,tried holding button 7 secs to see if it would boot from usb
Try switching the TV off fully at the mains for a few minutes hopefully it will resolve the issue.@coptic1976
Hi switching tv off ? Tried in two TVs on inputs that are good.@mont348
Have you tried another HDMI cable?@coptic1976
Yes all cabling ,different ports and different screen@mont348
I contacted support but they were useless please help! I have 3 controllers and 2 brand new headsets. I can hear everything and all controllers show a mic icon appear when I first plug them in and then it disappears and I can't communicate. Like I said I contacted support so please don't give me the reset settings or factory reset comments they gave me because that didn't work.
Hello, I have exactly same problem did anyone help you in the end?@HomesickGolem9
My ps4 is currently going off by itself whenever i boot it. Please how do i repair it?
can listen to my party’s chart through the standard one piece headphones supplied with the ps4 when purchased but the rest of the party can’t hear me. this has been an ongoing problem for 1-2 years, (other headphones don’t work either)
Hi I need an address to return my ps4 pro to Sony can any one help please.
I've tried that and I've spoken to playstation they've told to send it back to them and they will fix it or replace it but didn't tell me were to send it I've been trying since saturday to get this sorted can some 1 please give me an address to send it back to please
I need help I have green and blue lines going up and down a TV with the game on I have a PlayStation 3 what causes that problem
I nave a problem, i cant download dragon quest' 11 .. error CE -35237-0
Website ©2018 Sony Interactive Entertainment Europe Limited. All content, game titles, trade names and/or trade dress, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners. All rights reserved. More info