Reply
Want to join in?

Sign in to continue

  • 45

    New messages in the last hour

  • Get a response within minutes

  • 92%

    92% percent of messages responded to

Accepted Solution

View Original

Problem Solved

View Original Post
Playstation Staff
12 Dec 2017
By LordRoss

LordRoss

  • Online Support
  • Offline

PlayStation Support - Self Service Tools

[ Edited ]
26 Replies 11,231 Views edited 04-01-2018
12 Dec 2017
By LordRoss

FIX & REPLACE

   

We can fix your issue or arrange a replacement for your DS4, PS4, PS3, Aim Controller and PS VR with our PlayStation online service tool. Give it a go!

https://hardware.support.eu.playstation.com/

 

FIX & CONNECT  

Visit our Fix & Connect online tool if you require help with connectivity issues on your PS4 system.

https://connection.support.playstation.com/#/

 

TRACK & TRACE  

Track the return of your PlayStation product using our online Track & Trace tool!

https://hardware.support.eu.playstation.com/tracking

 

Reply
View our house rules for posts
Post Reply Update Reply Cancel

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

alighasemips

  • Offline
28%
02 Rank
Progress
alighasemips
Accepted Solution
 
Reply
0 Kudos

PlayStation Support - Self Service Tools

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

juanslem-j56

  • Offline
27%
02 Rank
Progress
juanslem-j56
Accepted Solution
 
Reply
0 Kudos

PlayStation Support - Self Service Tools

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

coptic1976

  • Offline
27%
02 Rank
Progress
coptic1976
Accepted Solution

hi

 

 

ive just connected kids ps4 only used handful of times no image ,checked all cabling and ports.

 

 

downloaded firmware onto usb but cant select as i cant see screen ,tried holding button 7 secs to see if it would boot from usb 

 

 

no luck

Reply
0 Kudos

PlayStation Support - Self Service Tools

Accepted Solution

View Original

Problem Solved

View Original Post
MVP
16
/16

mont348

  • MVP
  • Offline
100%
16 Rank
Progress
mont348
coptic1976
Accepted Solution

Try switching the TV off fully at the mains for a few minutes hopefully it will resolve the issue.

PlayStation Support - Self Service Tools

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

coptic1976

  • Offline
27%
02 Rank
Progress
coptic1976
mont348
Accepted Solution

Hi switching tv off ? Tried in two TVs on inputs that are good.

Reply
0 Kudos

PlayStation Support - Self Service Tools

Accepted Solution

View Original

Problem Solved

View Original Post
MVP
16
/16

mont348

  • MVP
  • Offline
100%
16 Rank
Progress
mont348
coptic1976
Accepted Solution

Have you tried another HDMI cable?

Reply
0 Kudos

PlayStation Support - Self Service Tools

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

coptic1976

  • Offline
27%
02 Rank
Progress
coptic1976
mont348
Accepted Solution

Yes all cabling ,different ports and different screen

Reply
0 Kudos

PlayStation Support - Self Service Tools

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

HomesickGolem9

  • Offline
21%
02 Rank
Progress
HomesickGolem9
Accepted Solution

I contacted support but they were useless please help! I have 3 controllers and 2 brand new headsets. I can hear everything and all controllers show a mic icon appear when I first plug them in and then it disappears and I can't communicate. Like I said I contacted support so please don't give me the reset settings or factory reset comments they gave me because that didn't work.

Reply
0 Kudos

PlayStation Support - Self Service Tools

[ Edited ]

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

RJ10playzz

  • Offline
26%
02 Rank
Progress
RJ10playzz
HomesickGolem9
Accepted Solution

Hello, I have exactly same problem did anyone help you in the end? 

Reply
0 Kudos

PlayStation Support - Self Service Tools

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

jnrkonami

  • Offline
28%
02 Rank
Progress
jnrkonami
Accepted Solution

My ps4 is currently going off by itself whenever i boot it. Please how do i repair it?

Reply
0 Kudos

PlayStation Support - Self Service Tools

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

TheCaptain2k

  • Offline
21%
02 Rank
Progress
TheCaptain2k
Accepted Solution

can listen to my party’s chart through the standard one piece headphones supplied with the ps4 when purchased but the rest of the party can’t hear me. this has been an ongoing problem for 1-2 years, (other headphones don’t work either)

Reply
0 Kudos

PlayStation Support - Self Service Tools

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

steveCrash84

  • Offline
24%
02 Rank
Progress
steveCrash84
Accepted Solution

Hi I need an address to return my ps4 pro to Sony can any one help please.

Reply
0 Kudos

PlayStation Support - Self Service Tools

Accepted Solution

View Original

Problem Solved

View Original Post
MVP
16
/16

Oran_Gina

  • MVP
  • Offline
100%
16 Rank
Progress
Oran_Gina
steveCrash84
Accepted Solution

You arrange returns via 

 

 

 

We can fix your issue or arrange a replacement for your PS4 with our PlayStation online service tool. Give it a go!

https://hardware.support.eu.playstation.com/

Reply
0 Kudos

PlayStation Support - Self Service Tools





Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

steveCrash84

  • Offline
24%
02 Rank
Progress
steveCrash84
Accepted Solution

I've tried that and  I've spoken to playstation they've told to send it back to them and they will fix it or replace it but didn't tell me were to send it I've been trying since saturday to get this sorted can some 1 please give me an address to send it back to please

Reply
0 Kudos

PlayStation Support - Self Service Tools

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16
35%
02 Rank
Progress
Young_Farrell_36
Accepted Solution

 hello 

anyone here ? i need help

Reply
0 Kudos

PlayStation Support - Self Service Tools

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

THEPRICE21

  • Offline
22%
02 Rank
Progress
THEPRICE21
Accepted Solution

My PS4 disc won't play

Reply
0 Kudos

PlayStation Support - Self Service Tools

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

redbulb4554

  • Offline
23%
02 Rank
Progress
redbulb4554
Accepted Solution

I need help I have green and blue lines going up and down a TV with the game on I have a PlayStation 3 what causes that problem

Reply
0 Kudos

PlayStation Support - Self Service Tools

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

riciu

  • Offline
22%
02 Rank
Progress
riciu
Accepted Solution

I nave a problem, i cant download dragon quest' 11 .. error CE -35237-0

Reply
0 Kudos

PlayStation Support - Self Service Tools

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

Pr0-Sezer

  • Offline
23%
02 Rank
Progress
Pr0-Sezer
Accepted Solution

hellp

 

Reply
0 Kudos

PlayStation Support - Self Service Tools

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

Pr0-Sezer

  • Offline
23%
02 Rank
Progress
Pr0-Sezer
Accepted Solution

i can't start me ps4

he is full opslag

 

 

Reply
0 Kudos

PlayStation Support - Self Service Tools

View our house rules for posts
Post Reply Update Reply Cancel