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Playstation Staff
06 Jun 2018
By LordRoss

LordRoss

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PlayStation Twitter Support - @AskPS_ANZ

34 Replies 7,692 Views Created 06-06-2018
06 Jun 2018
By LordRoss

 

We have now launched an official Twitter support account for PlayStation Australia & New Zealand! @AskPS_ANZ

 

If you have any questions about your PS4, PS3, PS Vita or other PlayStation system or service we are here to help. Our team of highly trained representatives can assist with a wide variety of issues, including troubleshoot technical problems, investigate error codes and even answer account related queries.

 

Simply send us a Tweet, making sure you mention our handle @AskPS_ANZ, with a brief description of your query.

 

Our operating hours are: 11am-8pm AEST from Monday to Friday. Outside of these hours you can get help from any of the following services:

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cpwilly

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Hi , since updating to 6.0 nothing will connect to my PS4 .I have 3 controllers , 2 vr wands .Original cables .They connect in safe mode and I have tried all options in safe mode ,meaning I've lost everything and still no joy . It was working fine never had any issues or codes .I turned on the PS4 controller connected then done the update ,it installed restarted and boom nothing connected .Very frustrated at this point it's been over a week ,I have installed 6.2 from safe mode and still no change 

please help 

thanks Carl

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m44tox

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Are there any knowissues with ps headsets connecting even though not switched on 

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Seza_19

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hey so my ps4 was working fine yesterday and then this morning the signal is just not going to my tv so it will turn on and everything then it goes signal received and then signal lost so my ps4 doesn't actually load up on the tv I've tried changing ports nothing I've unplugged it still not working 

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ismwhitehat2

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test

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kendy9

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I deleted all my old messages and now for some reason i cant send message to my friends on both my console and app message?????

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joey_666999

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hi i have a problem with ps store. It just says on the loading screen and and the only thing that i am abel to do is to press the back button.i am adel to play my games without any problems including online games.I´m not abel to download the games that i have in my library because of this problem. plz help me

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amorevole552muro
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Good evening,

I'm a mother and i need your help,please!!!I created id for ps4 network "amorevole552muro",this is the id that ps4 propose me,but my son is very hangry for this name and I ask you if there is a sistem to resolve our trouble. Thank you very much for your attention 

 

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uud89461128

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hotmail

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Bath04

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Hello, my son plays on PS4 and is having issues with name calling etc due to his PSN name. I am aware that PSN's can't usually be changed but am really hoping that due to the emotional distress he is dealing with, that you could please assist and make an exception? Or advice how to go about it without losing game scores etc.

Thank you!

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JPuaV2005

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Me ponía un mensaje de que para iniciar mi consola, tenía que actualizarla, y aún así actualizándola no se inicia. ¿Qué puedo hacer?

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hgwells

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xTheo472x

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Hi I’m getting this problem where when I turn on my PS4 I’m just getting a blinking blue light-any fixes?

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LostGhostX

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Comprei o jogo e ele não tah na biblioteca e não da como comprado. Farning simuleitor 19

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vingus_khan

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Hello,  I updated my ps4 this morning and now my controls both get stuck.  Is there anything i can do?

 

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