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After the update (2.0) my ps4 lost his sound. No sound in menu, games and apps.
I was playing normally and turn off to lunch. After lunch I turn on and I saw the notice about update. I made, and since then no sound. Never, in the same tv and with the same hdmi cable, happened that.
This issue is currently under investigation
We're aware that some of you are still experiencing lack of sound output when using your PS4. Our engineers need additional information to try resolving the problem so could you please share the below information with us
Console model number:
Type of connection/receiver you're using:
You can post theses details on this thread or send them to me via a private message.
Thanks you for your help in advance and apologies for the continued inconvenience this is causing you.
Same problem here. No sound whatsoever after the firmware 2.0 update. We have tried all the settings in sound out.
I've got the same problem. Before the firmware update, every thing was fine.
Now there is no sound what so ever.
Run out of ideas now.
Same problem here, i use earphone plugged into my montor for sound and it has always worked fine untill this update, tried the same setup with my pc and the sound works fine. a little fix though is you can plug some earphones into your controller and go to settings > devices > audio devices and cahnge "output to headphones" to ALL Audio, this will output all sound to the earphones/headphones plugged into your controller. its not ideal but at least its somthing
hope this helps
I am using a pc monitor with a single HDMI port unfortunattly so i cant try your fix thank you fro the suggestion though, you may be correct about the problem but it is strange that it would occure now, never had this problem on old 1.0 version
Really ?? Now i'm ******d. I see now that we are a very small amount of people for someone from sony support to care about. If no one is available to help us, at least give me MY MONEY BACK ! I live in Portugal, and in portuguese forums no one ever bother to reply to my help message. This is a JOKE.
Every week you came here and say sorry in behalf of sony (or not). Time has passed and i dont need no more sorry, the time for that as already passed. I need a fix, or a time limit for the fix, or a total refund.
My warany will expire on the 21 of December. If no one from sony is going to public aknowledge or try to fix this problem, then show me how to send the console back, plus games i've bought, because i want all my money back.
I do work for a living and it was a personal sacrifice to bought this console, that is now a shinny concrete brick, thanks to the 2.0 update that i was forced to do to use PSN.
'Unfortunately I don't have any further updates at this time.'
In other words, Sony has no idea what's wrong with the console, even though IT'S THE HDMI HANDSHAKE!
And as such, most likely given up trying to fix it for a few weeks.
Sony, used to be for the players, now for the money to line their pockets. I was so happy getting my PS4 last year, now I wish I got a One instead, at least they can hear the sound of games!
I`ve just made a complaint to BBC watchdog and i suggest that everyone else does the same.No major sites are even talking about this so we have to make them do something.
I use hdmi2 and the sound works for about 20 minutes, then goes off. Switching the TV off and on restores the sound for gradually decreasing intervals.
My PS4 is also showing 720p, 1080i and 1080p unsupported after the update, although the picture is still in Full HD.
Also tried all HDMI ports with no success. I wonder how widespread this problem is.
I'm on a Samsung smart TV by the way.
iv had same issue with same TV,PS supports solution, go into safe mode and reinstall update 2.0 incase its "corrupt",if that dont work re initialize your PS4 altogether,basically wipe it clean and reinstall firmware. i said no thanks,ill wait till a real fix is ready
I have same problem TV is Samsung ue40f7000.
Screen resolution higher then default is marked as unsuported and no sound.
I try everything, various cable, different ports on TV.
This is very stupid Update
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